Today I had a frustrating experience with a vendor.  They failed to communicate something, I assumed something had been done, and now it’s an issue.

Poor service always looks like this (and the above situation is no exception):

1) Error made.

2) Somebody’s expectations aren’t met.

3) Problem surfaces.

Part 3 of the list above is where the magic can happen!  You get to remedy your goof-up, and the customer (hopefully) gives you another chance.

Knowing this, what can you do?  Crave feedback.  Ask for it.  Customer/attendee/patient feedback is a gift.  When you receive it, treat it with respect and adjust accordingly.

Determine one way you can get feedback today so that your final product/experience/service is better than it was yesterday.

Wow. It's Quiet Here...

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